Customer Bill Rights

Customer Bill of Rights

Blue Range Collections Owned and operated by Blue Range Marketing FZ LLC

At Blue Range Collections, we value our customers and are committed to providing a safe, transparent, and trustworthy shopping experience. As part of this commitment, every customer is entitled to the following rights:

✅ 1. Right to Clear Information You have the right to receive complete, accurate, and easy-to-understand information about our products, pricing, delivery timelines, and services before making a purchase.

✅ 2. Right to Safe Products You have the right to receive genuine, quality-checked products that are free from defects, counterfeit, or safety hazards.

✅ 3. Right to Fair Pricing You are entitled to transparent pricing with no hidden charges. Discounts, promotions, and fees will always be communicated clearly.

✅ 4. Right to Privacy We respect your data. Your personal and payment information will be kept secure and used only in accordance with our Privacy Policy.

✅ 5. Right to Refund or Return You have the right to return eligible products within 7 days of delivery if they are defective, incorrect, or not as described — and receive a refund or replacement, in line with our Refund & Returns Policy.

✅ 6. Right to Prompt Support You are entitled to responsive and respectful customer service for any inquiries, complaints, or assistance related to your order.

✅ 7. Right to Honest Advertising You have the right to trust that all promotions, product claims, and reviews are genuine and not misleading.

✅ 8. Right to Cancel Orders You may cancel orders before they are shipped. Once shipped, cancellation is not possible but returns may apply depending on the case.

✅ 9. Right to Feedback Your opinions matter. You have the right to leave reviews, suggestions, or complaints. We take all feedback seriously to improve your experience.

✅ 10. Right to Be Treated Fairly Regardless of background, location, or order size — every customer will be treated with respect, equality, and fairness.

📩 Need Support? If you feel that your rights have not been respected or need assistance, please contact us:

📧 Email: info@bluerangemktg.com 📞 Customer Service Team – Always ready to help